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At e3ee3, we take the way we handle your personal information seriously — from the moment you open an account to every session you run through your mobile browser. This page explains what we collect, why we collect it, and what choices you have, with availability depending on your local law and eligible region.
When you create an account with us, we collect the information needed to run that account: your login credentials, device identifiers, session activity, and transaction records linked to payment methods you use — such as bKash or Bank Transfer. We collect this data to process your requests, maintain account continuity across devices, and keep your wallet and session history accessible when you return. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what those processors require to complete a transaction — no more. Where your local law governs data handling, our practices operate within those requirements for eligible regions. If a conflict arises between this policy and applicable local regulation, the local regulation takes precedence for you. Cookies and similar identifiers help us remember your session state so you do not lose your place between a payment confirmation and the next page load — a consistent concern on mid-range Android connections. You can adjust cookie preferences through your browser at any time. Disabling session cookies may affect how the site remembers your logged-in state. Analytical data we retain is anonymised and used only to understand how pages load and where navigation paths break down, not to profile individual accounts.
bKash payment records are retained for transaction verification and account reconciliation. We pass only the required fields to complete each transfer.
Bank Transfer activity is logged against your account for dispute resolution and record access. You can view your transaction history from the signed-in account area.
We store device identifiers and session tokens to maintain continuity across mobile and browser logins, so your account state carries forward between connections.
Access to and use of this platform depends on your local law and eligible regions. Nothing in this policy overrides applicable legal requirements in your jurisdiction.
This policy applies to the e3ee3 platform and the services we operate directly. It does not extend to third-party sites you may reach through links on our pages, nor to external payment processors beyond what is described in the details section above. Understanding the boundaries of this policy helps you know when to look at a third party's own terms.
Covered. Your login activity, session tokens and account records fall fully within this policy. You can request a review of this data through your account settings or via support.
Covered in part. We hold records of transactions processed through our platform. The processing party — such as your bKash provider — operates under its own terms once a transfer leaves our system.
Covered. Data generated through your interaction with lobby pages, game sessions and navigation paths on e3ee3 is captured and handled under this policy.
Not covered. External links, third-party tools embedded on page and payment network infrastructure each operate under their own separate privacy terms, which we do not control.
You have practical choices about the personal data we hold. From your signed-in account area, you can review the transaction and session records attached to your profile. If any detail looks incorrect — a saved address, a linked payment reference, a contact field — you can update it directly through account settings, or raise a correction request with our support team. If you want to understand what specific data we hold for your account, send a written request through the support contact paths listed on this page. We will respond with the relevant records within a reasonable period. If you decide you no longer want an account, you can submit a closure request through support, and we will follow the applicable data retention rules for your region before removing records. Where your local regulation grants specific rights — such as the right to data portability or erasure — those rights apply to you as permitted by law in your eligible region.
Open the account area while signed in to see your transaction history and session log. Entries are displayed in chronological order with payment method references where applicable.
Account settings let you update contact information and linked payment references directly. For fields you cannot edit yourself, contact support and we will apply the correction.
Send a written data access request via our support channel. Describe the records you want to review and we will respond with the relevant information for your account.
Submit a closure request to support if you want your account removed. Data retention timelines follow applicable local requirements before records are deleted.
If you have a question about this policy, want to raise a data concern, or need to make a formal request, the contact routes below are the right place to start. We respond through the same channels used for general account support.
Open the chat widget from any signed-in page to reach our support team directly with policy or data questions.
Send your data request or policy question to the support email address shown in the account help section. Include your account reference to speed up the response.
The help centre contains published guidance on account data, cookies and your rights under this policy. Start there for common questions before reaching out directly.
We have shaped our data practices around the account flow our platform runs — mobile-first, payment-sensitive and session-dependent. These four areas explain how we approach the practical side of keeping your information handled appropriately.
Session cookies keep your logged-in state intact between page loads. Analytical cookies are anonymised. You can disable non-essential cookies from your browser settings at any time without losing your account data.
Access to your account data is restricted to authenticated sessions. We do not expose account records through unauthenticated endpoints, and payment references are stored in masked form in your account view.
We keep transaction records and account data for the period required by applicable law in your eligible region. Once that period expires and your account is closed, records are removed from active storage.
When this policy changes in a material way, we will note the update on this page. Continuing to use your account after a change is posted means you have seen the revised terms.
The questions below cover what our account holders ask most often about data handling, cookies and their choices under this policy.
We collect the information you enter during account creation — contact details, login credentials — along with device identifiers and session activity generated as you use the platform. Payment method references, such as your bKash number, are stored in connection with your transaction records.
We do not sell your data. We pass the minimum required fields to payment processors — such as bKash or a bank — only to complete a transaction you initiate. Any third-party service operates under its own terms once data moves outside our platform.
Open your signed-in account area and navigate to transaction history and account settings. For a full data access request covering records beyond what that view shows, send a written request to our support team with your account reference included.
Yes. You can update most contact and payment reference fields directly in account settings. For corrections you cannot make yourself, contact support. Account closure requests are also handled through support, with data removed according to the retention rules for your eligible region.
Access and the rights available to you depend on your local law and eligible region. This policy describes our general practices. Where Bangladesh law grants you specific data rights — such as access or erasure — those rights apply to your account as permitted under applicable regulation.
When you close your account, we follow the data retention timeline required by applicable law in your region. Once that period passes, your records are removed from active storage. Submit a closure request through the support channels listed on this page to start the process.